NEET support unemploed welfare benefit |
Support online
A key aspect of support is responding to those in need when they need it and that often means outside of the conventional 9-5 routine
We all dislike the call centre solution that doesnt meet our needs but meets the name of the charity or business.
Reality is that out teenagers are expecting and demanding support when they need it not when our offices happen to open
Solutions come accross as fairly simple
The option to chat is probably the key because that is what the user prefers
This gives the option to send links is possible. Chats are the way that most teenagers communicate.
NEET welfare issues |
Youth & our Responsibility
The Youth of today have real issuesThey are looking for support that they can access today
Our responsibility is to provide that in a way that they can access and relate to and in a way that they have the confidence to communicate in.
This may not mean the traditional call centre and a 5 mins queue due to the lines being busy.
Chat and messages are more relatable allowing for a delay many still have more confidence.
We provide support and can incluse links to the information that is sought. We also accept appointments on Benefits2work